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Access To LimePoint Support

LimePoint provides professional support for all customers using the Solifi Consumer.

Support Portal​

For any issues related to the workings of the consumer, customers should raise a ticket at:

🔗 https://support.limepoint.com

Getting Access​

To get access to the support portal:

  1. Speak to your account manager
  2. Or drop an email at support@limepoint.com

What's Covered​

LimePoint Support can assist with:

  • ✅ Consumer installation and configuration
  • ✅ Troubleshooting connectivity issues
  • ✅ Database schema questions
  • ✅ Performance optimization
  • ✅ Upgrade assistance
  • ✅ License management

Getting Consumer Artifacts​

To obtain the consumer application and license files:

  1. Contact LimePoint Support to request access
  2. You will receive:
    • The Java archive (solifi-consumer-<version>.jar)
    • License files (license.license and signature file)
    • A sample application.yml file

Docker Hub Access​

For container deployments, you'll need access to LimePoint's Docker Hub:

docker login -u <username_provided_by_limepoint_support>
# Use the password provided by support when prompted
docker image pull limepoint/solifi-consumer:<version>

Response Times​

Contact your account manager for details about support SLAs and response times based on your support tier.

Next Steps​